Ford Motor Company
Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126
To Who It May Concern,
Last Monday I purchased a used Ford F-150 from Cortese Ford here in Rochester, NY. I wanted to submit this letter of commendation for the outstanding staff at this location. My sales person was Shane Chapin. He was professional, courteous and very helpful in assisting me in my decision-making process. Joseph DiGuardi was the Finance Manager I worked with who was also very helpful.
When I acted hastily in questioning the contract I signed, General Manager Ron Christiano proactively resolved my concern and restored my confidence immediately. Please recognize these quality Ford employees and congratulate them on a job well done. I will certainly refer anyone looking for a new or used vehicle to Cortese Ford and would not hesitate to purchase there again. Thanks so much!
Sincerely,
Lance K. Dow
Hello Steve,
Thanks for the follow-up email. Everything is great and it was good doing business with you and Cortese. I drove away with a great value as the result of a fair and no-nonsense business deal. Actually, I rode away in the passenger seat and Julia drove. She likes my truck so much I couldn’’t get her out of the driver’’s seat.
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