Testimonials - Rochester Used Cars

Besides the product and my previous buying experience, the two other reasons that I knew I was going to buy my next car from Cortese Ford was that Ford Motor Company didn't take any "bail-out" money; and Keith and Doug in the service department are great to work with!

This morning I brought in my Saturn Vue for an oil change. It was my first time at Cortese and I have to say it was the best experience I have ever had at an automotive shop. Everyone I came in contact with there was wonderful. Everyone was smiling and polite and they took great care of me and my car. I’’ve never had a car wash with an oil change before - that was a neat surprise. The shuttle service - so wonderful and right on time.I can’’t say enough good things about my experience. I am so thrilled to have found your service group and I will continue to do business with Cortese. I also know now where I am going when it’’s time to purchase a new car! Thank you all so very much!!

Tara M

Hello Steve,

Thanks for the follow-up email. Everything is great and it was good doing business with you and Cortese. I drove away with a great value as the result of a fair and no-nonsense business deal. Actually, I rode away in the passenger seat and Julia drove. She likes my truck so much I couldn't get her out of the driver's seat.

Joe

Despite the renovations taking place at the time we visited your showroom, Ryan Ercoli greeted my husband and me at the door with a smile. We own a business and know the importance of customers and noticing their arrival when they come through the door. Customers ARE the reason we have a business. The experience of buying a new car from Cortese Ford LLC was a positive experience from beginning to end. Thank You!

Danette Grayson

I always buy from Cortese Ford. In addition to their professional staff they have an outstanding service department. This is a great combination!

Tom, Darin, Keith and Doug run a great service department!. They are always concerned about any problems and follow up on everything...I rate this service department 5 stars!

We ordered our Escape in July, understanding it may take several months for it to arrive. Shane Chapin kept us informed, and let us know as other Escapes became available. I was set on my favorite color-Kiwi Green, and the leather interior and SYNC. I purchased my previous vehicle at Cortese Ford, and I'm sure we will return when we replace my husband's car.

Everyone at Cortese Ford was kind, considerate, friendly, and knowledgable. Buying my Focus was a great experience for a first time buyer.

Liz

I would rate this and all previous experiences at Cortese Ford as excellent. You have a direct and courteous staff with a fair and honest description of work to be done. My son recommended Cortese Ford to me and I intend to remain with you.

Doug Hicks is great! In fact the whole service department is very accommodating. Tom Brownyard and Dave Robinson run a very efficient and top-notch service department.

Janet Johnson

Shane was awesome throughout the whole experience of buying a new car. I went to at least a dozen other dealerships before coming to Cortese. Shane was so nice and much more professional than all the other dealers! I would also like to say thank you to all the staff at Cortese...you made me very happy with my new truck and I can't thank you enough.

Ryan Jenner

I know what a truck should be, and I believe the Ford F-150 is a superior product. I enjoyed doing business with Shane Chapin. He is very Knowledgeable, and being a veteran like myself, it was an "Over the Top" deal. There's alot of truck people at the VFW!

William Debree

Who's to say an American Auto Manufacturer can't make a great vehicle! This Ford Escape is one of the best vehicles I've ever owned. Hooray to Ford, and don't let up!

R.C

Doug and Keith in service are very patient with an older woman like me and her worries about the little things. I have been a "Fordy" since my first car in 1954!

L.S.

Just wanted to take a moment to mention what a pleasure it is doing business with Darren, Keith and Doug. Let's face it, service costs aren't cheap, but these guys have always been kind and helpful. This is just another reason I'll keep coming back to Cortese Ford for service on my '02 F-250. Thanks much, and Happy Holidays.

Paul Cuff

I was treated with respect and they remember every car I've bought from them for over 20 years. Tom Brownyard has become a personal friend and the first guy I go to with my unusual questions and requests. I am bringing my Rousch Mustang to him because the service I received at the selling dealership was less than nothing. When I experienced interior flooding they told me I probably left a window open. When I brought my Mustang to Tom, he PROMISED he would find and fix the problem. He and his crew had the car apart for over a week before they were able to stop the water from getting in. PROMISE KEPT! A can-do attitude backed up by a solid performance.

Alan Gray

I just wanted to thank you again for all your help today. I realize I was a bit of a pain (forgetting my wallet, etc.) but you and the wonderful secretary both really helped make everything go easier. My only regret was that my can was not fixed by you! So thank you, you are a wonderful people.

Very Thankfully,
Donna Tomer

I wish to express my sincere thanks for the outstanding, courteous, and prompt service my son and I received from Tim and the Red Team.

It was not an easy situation to deal with as my deaf son had car troubles in Rochester and I am here in Rhode Island. Tim kept informed every step of the way as to the condition of the vehicle, repair time estimate, and materials needed to bring the car back to full and safe operation.

My son now knows where to bring his car for excellent service. Once again thank you ever so much and keep up the good work.

Sincerely,
Wayne Lancaster.

I just bought a used Ford Focus from your dealership. My sales person Denise Warren was an asset in the transition from the trade in to the used car purchase. Her easy going attitude as a sales rep, patience, and concern that I was pleased with purchase, made for a pleasant sales experience. You are very lucky to have her in your employment.

Cordially,
Patty Nelson

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

To Who It May Concern,

Last Monday I purchased a used Ford F-150 from Cortese Ford here in Rochester, NY. I wanted to submit this letter of commendation for the outstanding staff at this location. My sales person was Shane Chapin. He was professional, courteous and very helpful in assisting me in my decision-making process. Joseph DiGuardi was the Finance Manager I worked with who was also very helpful.

When I acted hastily in questioning the contract I signed, General Manager Ron Christiano proactively resolved my concern and restored my confidence immediately. Please recognize these quality Ford employees and congratulate them on a job well done. I will certainly refer anyone looking for a new or used vehicle to Cortese Ford and would not hesitate to purchase there again. Thanks so much!

Sincerely,

Lance K. Dow

Hello Steve,

Regards,

Joe